About
We fit the technology to the business. Never the reverse.
SLINC is a managed technology firm in Oakdale, Long Island. We design, build and run the phones, network, computers, cameras and website for small and midsize businesses, each one set up for how that business, and each of its locations, actually works.
Where we started
We began with the phones.
SLINC began as SLINC Voice: hosted business phone systems, with Yealink desk phones we configured and labeled ourselves for each person who would use them.
Supporting those phones taught us where problems actually come from. Choppy calls turn out to be a switch. Dropped calls turn out to be a router. A phone that will not register turns out to be a firewall rule someone changed. The phone company gets the call, but the cause is usually in the network, the closet or the computer beside it.
The phones taught us two things. No two offices route calls the same way, and nobody running a business wants to learn a portal to change their own IVR. So we don’t ask them to.
Then we took on the rest. Today SLINC fits and runs the whole office: the phones, the network they run on, the computers and accounts next to them, the cameras on that same network, and the website customers find first.
How we fit itHow we operate
Four rules we do not bend.
- 01
Fitted, not off the shelf
We learn how each business and each location actually works, then design the phones, the network and the AI receptionist around it. You never change your flows to match our system.
- 02
One accountable firm
The phones, the network, the computers, the cameras and the website are ours to answer for. There is nobody else to point at, and we would not want there to be.
- 03
Documented, not remembered
Every site we manage has a written design: what is installed, how it is wired, how the calls flow and who owns which account. It stays on file and current.
- 04
Always on the newest AI
Our AI receptionist is built in-house on the newest realtime speech-to-speech models and tested before it answers your phone. As better ones ship, we move your line forward.
How we are set up
Designed first. Built to a written standard.
Every system is designed before it is built, built to our written standard and checked before handover, then written down and kept current.
- Based in
- Oakdale, New York, on Long Island
- On site
- Across Nassau and Suffolk, working from the written design
- Remote
- Phones, networks, accounts and websites managed wherever the business is
- Voice platform
- A hosted business voice platform, with Yealink phones configured by us for each person
- After hours
- Cutovers, clean-ups and changes scheduled for when the office is closed, with a written plan before anything is touched
- Agreements
- Monthly agreements, not break/fix. We are paid to keep things running, not to fix the same thing twice.
- Founded by
- Charles Stucklen, 20+ years in IT
- Your account
- One team that knows your setup, working from your written design. You never explain it twice.
- Reach us
- (631) 446-2600 · support@slinc.co
Start with a walk-through
Let’s walk your office.
We map how your calls actually flow, plus the network, computers and accounts, and hand you a written design of what we would build and run. Then you decide.