On site across Long Island
Managed technology · Long Island, New York
Most phone companies ship a box and a portal login. We learn how your calls actually move at each location, then build the routes, the hours and the AI receptionist around it. By the time the phones are plugged in, all of it has been reviewed and tested. Network, IT, website and cameras run under the same agreement.
The difference
Most providers sell the same box to everyone and leave the fitting to you. We do the fitting.
| The online signup | SLINC |
|---|---|
| Phones arrive in a box, registered to an account. | Phones built for each person: extension, name, keys and labels matched to your call flow. |
| You build the IVR and ring groups in a portal. | We design the call flow with you and build it. |
| You learn their system. | The system follows your routes, your hours and your people, location by location. |
| Calls break up? Call your internet provider. | We run the network the calls ride on. |
| AI is an add-on you set up from their website. | AI scripted in your name, built into the call flow, tested before it answers. |
Reviewed before it rings
They count ‘live in minutes’ from the moment a phone registers. We count from the moment your calls go where they should.
No portal homework
“Plenty of technical people don’t want to build their own IVR in a portal. Your front desk shouldn’t have to.”
So we don’t ask you to. Tell us what changed, by a call or an email in plain English, and we make it and confirm it back.
What a change request looks like
By a call or an email. We make it and confirm it back.
Five steps from the first walk-through to the monthly agreement. You approve the design before anything is ordered.
We walk each location and learn how calls and work actually move: who answers what, the hours and holidays, what counts as urgent, and what happens when nobody can pick up.
A written call-flow map, the hours and holiday schedule, the key layout for every desk, the AI receptionist’s script in your name, and the network the calls ride on.
Phones configured and labeled for each person, the AI receptionist built into the call flow and tested on a test line, the network prepared for voice.
After you close.
One monthly agreement.
AI receptionist
On the newest realtime speech-to-speech voice models. As better ones ship, we move your line forward.
It answers as your business, from a script we write with you.
During the call: today’s menu, a caller’s account.
It calls the right person, tells them who is waiting and why, and connects only when they say yes or press 1.
If the AI leg fails, the call falls back to a person or voicemail.
Who called, their number and what they need, texted and emailed as the call ends.
Recorded in both directions and transcribed, with a private signed link to the recording.
New hours or specials? Call them in. No configuration screen.
Hear our AI receptionist
(631) 237-9590It answers in our name, takes a message and can transfer you, just as it would for your business.
From a service call
01 — Reported
Choppy audio across the office, on and off. Each of the client’s other providers checked its own side and said it was fine.
02 — What we read
Every desk phone keeps its own call diagnostics. Read together, they pointed away from the phone service and toward the PoE switch in the equipment closet.
Affected
Every phone behind SW-01
Carrier side
Clean
03 — What we found
The PoE switch was producing collisions in its managed configuration. Not the phone service, not the computers: the piece in between that nobody owned.
! collisions on the ports the phones use
04 — What we fitted
We corrected the switch configuration and the calls cleared. The phones and the network they ride on are now run by one firm, so the next problem never bounces between vendors.
How we run the networkAffected
Every phone behind SW-01
Carrier side
Clean
! collisions on the ports the phones use
Scenes are illustrative.
What we run
Start with the phones. Add the rest when it makes sense; every piece is set up for how your business works, not how a provider’s template works.
Recent work
Network
Service call
Auto body
Answering after hours today · an auto body shop on Long Island
Restaurant
An AI desk we built for a restaurant
Websites
An insurance agency
Equipment room clean-ups
Short patch cables, a labeled panel, business-grade gear in a rack, and a written map of which jack goes where. The photographs are illustrative of that standard.
Cutover
18:30
You lock up on the old system and open on the new one.
18:30
We arrive with phones already built and labeled for each desk.
19:15
Ports complete and routes go live.
20:30
Every route, every after-hours path, every transfer.
07:30
Phones that already work the way you do, and a check-in to confirm.
An example cutover. Every schedule is set with you.
Start with a walk-through
We map how your calls actually flow, plus the network, computers and accounts, and hand you a written design of what we would build and run. Then you decide.
