The Closet Reset
(631) 446-2600

Managed technology · Long Island, New York

Every phone.Every port.Every screen. One firm.

SLINC runs the phone system, the network, the computers, the cameras and the website for businesses that cannot afford a bad day. One monthly agreement. One number to call. The disruptive work done while you sleep.

Request an assessment Call (631) 446-2600
Site view · illustrative --:--:--
Carrier + ISP SIP · 1G FIBER Email + files M365 · BACKUP Website HOSTED · SSL FW-01 FIREWALL · QOS SW-01 POE SWITCH · 24 PORTS AP-01 WI-FI · STAFF AP-02 WI-FI · GUEST EXT 101 EXT 102 EXT 103 EXT 104 EXT 105 WS-01 WS-02 CAM-01 CAM-02 NVR PROTECT · LOCAL
Phones registered
14 / 14
Call quality
MOS 4.41
Jitter
1.8 ms
Cameras recording
6 / 6
PoE budget
64 / 185 W
Last backup
02:00 · ok
Site certificate
211 days
Internet
938 Mbps

The problem with most offices

Most offices have a phone company, an IT guy, an internet provider, a web designer and a camera installer. When calls break up, each one is sure it is someone else.

We take all five.

And we answer for all five. No finger-pointing between vendors, because there is only one of us.

From a recent service call

The phones told us it was the switch.

  1. 01 — Reported

    Calls breaking up.

    Choppy audio across the office, on and off. A phone company alone would have checked its side and said the service was fine. It was.

    Ext 104 → outside lineAudio breaking up

  2. 02 — What we read

    The phones kept the evidence.

    Every desk phone records its own call-quality statistics. They showed jitter and loss arriving in bursts, and every affected phone sat behind the same switch.

    Call-quality stats · from the phonesJitter in bursts

    Affected

    Every phone behind SW-01

    Carrier side

    Clean

  3. 03 — The cause

    The box in the closet.

    The PoE switch was producing collisions in its managed configuration. Not the phone service, not the computers. The piece in between that nobody owned.

    SW-01 · PoE · managed modeCollisions
    SW-01
    112

    ! collisions on the ports the phones use

  4. 04 — The point

    See the whole path.

    Voice is the most sensitive thing on your network. Whoever runs your phones should be able to see the switch, the firewall and the circuit, and be allowed to fix them.

    One firm · the whole pathVisible end to end

What we manage

Five services.
One agreement.

Take one, or take all five. Most clients start with the phones; the rest follows when it makes sense for the business.

Equipment room clean-ups

Drag the line.

Most closets we open look like the left. Every closet we manage looks like the right: short patch cables, a labeled panel, business-grade gear in a rack, and a written map of which jack goes where.

The Closet Reset · from $1,500 One night, fixed price. Illustrative photographs.
The same closet after a clean-up: short patch cables in neat rows, a labeled patch panel, firewall and PoE switch mounted in the rack.
A small-office network closet before: tangled cables, a consumer router on top of the rack, power strips on the floor.
Before After

After hours

We work the night shift, so you don’t lose a day.

18:00

Cutovers, equipment room clean-ups, phone changeovers and moves, scheduled for nights and weekends for clients under management.

  1. 18:00

    Office closes

    Staff leave. Nothing has been touched yet.

  2. 18:30

    Plan on site

    The written plan: what changes, in what order, and how we roll back.

  3. 19:00

    Cutover

    New firewall, switch or phone system goes in. Cables dressed and labeled.

  4. 22:40

    Every seat tested

    Each phone called, each workstation online, Wi-Fi walked end to end.

  5. 07:30

    Morning check-in

    We call as the office opens. The site record is already updated.

How an engagement runs

From the first walk-through to the monthly agreement.

How we work
  1. 01

    Assess

    We walk the office and document every phone, switch, access point, workstation and account.

  2. 02

    Stabilize

    We fix what is fragile, clean and label the equipment room, and close the obvious gaps.

  3. 03

    Manage

    Monitoring, changes, staff requests and vendor calls, under one monthly agreement.

  4. 04

    Improve

    Planned upgrades, scheduled after hours, with a written plan before anything is touched.

How we charge

Priced by the month. Never by the ticket.

Your agreement is scoped to the seats, sites and services we manage, and quoted after the assessment. No hourly billing, no surprise invoices. We are rarely the lowest bid. We are the firm that picks up and already knows your setup.

How agreements are priced

Who we work with

Offices where the phone is the business.

Start with an assessment

Let’s walk your office.

We map the phones, network, computers and accounts, and hand you a written picture of what you have and what we would change. Then you decide.

Request an assessment Call (631) 446-2600