(631) 446-2600

01 — Voice

A phone system fitted to your business, not the other way around.

Most providers mail you phones and a portal login and leave you to build the call flow yourself. We sit down with how your business actually answers the phone, location by location, and build the system around it: the routes, the hours, the AI receptionist, every key on every desk. By the time the phones are plugged in, all of it has been reviewed and tested.

Book a walk-through Hear our AI receptionist: (631) 237-9590

How we fit it

Built around how your business answers the phone.

We fit the phone system to you. You don’t change how you work to fit ours. All four of these happen before you go live.

  1. 01

    We map how calls really flow

    Who answers what, by hour and by location, and what the front desk does when it is slammed. We learn it at the walk-through, not from a form.

  2. 02

    We design the routes

    Hours, holidays, ring groups and queues, the AI receptionist where a person can’t pick up, and warm transfers for the calls that can’t wait. You get it in writing and approve it.

  3. 03

    We build every phone for the person

    Their extension, busy-lamp keys for the people they transfer to, park keys for shared calls, and a sidecar where the keys run out.

  4. 04

    We test it before you go live

    Every route, every after-hours path, every phone. Built to our written standard and checked before handover.

The full method

No portal homework

You shouldn’t have to learn a phone system to run one.

“Plenty of technical people don’t want to build their own IVR in a portal. Your front desk shouldn’t have to.”

So we don’t ask you to. Tell us what changed, by a call or an email in plain English, and we make it and confirm it back.

What a change request looks like

  • Change extension 104 to Maria.
  • Close at 2 on Christmas Eve.
  • Send after-hours tow calls to the new driver.
  • Add the new hire to the front-desk keys.

By a call or an email. We make it and confirm it back.

How it is run

You ask. We change it. You get a confirmation.

No support tickets for a name change. The phone system is ours to keep right, and every change lands in the written system record we keep for you.

  1. 01

    Changes by a call or an email

    Tell us what changed in plain English. We make the change, update your written system record and confirm it back to you.

  2. 02

    Call quality watched

    Phone registration and call-quality data show us when something on the network is hurting audio.

  3. 03

    Carrier issues handled

    Porting, outages, number problems and robocall flags go through us. You do not sit on hold with a carrier.

  4. 04

    Big changes after hours

    Changeovers, new call flows and number ports are scheduled for when the office is closed, and tested before morning.

What we run

Everything between the caller and the person who answers.

Calls and routing

The call flow we design with you, built exactly as written and kept that way.

Auto attendants
Greetings and menus in your business name, built around how your front desk actually works.
Ring groups and queues
Who rings, in what order, and what happens when nobody can pick up.
Hours and holidays, per location
Each office keeps its own schedule, holidays and after-hours route.
Call parking and paging
Park a call and pick it up from any phone; overhead and phone-to-phone paging groups.
Numbers and porting
We port the numbers you have, add new ones per person or per location, and handle the carrier paperwork.
Call recording
On demand or on every call, for training, disputes and compliance.

Phones at every desk

Yealink phones chosen for the role and keyed to the call flow, labeled for the desk they sit on.

Built for each person
Extension, display name and a key layout matched to who they answer for and who they transfer to.
Busy-lamp and park keys
See who is on a call before you transfer, and park shared calls on a key anyone can pick up.
Sidecars for the front desk
Expansion modules where one phone has to show the whole office.
Cordless and conference
DECT handsets for people who move around, and a conference phone for the room that needs one.
Other SIP brands
We provision most standard SIP desk phones, so the ones you own can often stay.

Mobile and desktop

The business number goes with your people, so nobody hands out a personal cell.

Mobile app
Your extension on iOS and Android, calling out on the business number.
Desktop and browser calling
Make and take calls from Windows, macOS or a browser when there is no phone on the desk.
Hot desking
Shared phones staff log into, so the desk follows the person.

AI on the line

Our AI receptionist, written into your call flow: after hours, or when nobody picks up.

Built in-house, kept current
On the newest realtime speech-to-speech voice models. As better ones ship, we move your line forward.
Your name, your script
It answers as your business, from a script we write with you.
Warm transfers
It calls the right person, tells them who is waiting and why, and connects only when they say yes or press 1.
The message, right away
Who called, their number and what they need, texted and emailed as the call ends.
Every call on the record
Recorded in both directions and transcribed, with a private signed link to the recording.
The phones we build for each desk The AI receptionist

Unusual setups

Every location answers the phone its own way. We build it that way.

The setups that don’t fit a signup form are the ones we design on paper first.

Multi-location offices
Multi-location offices
One system across offices: extension dialing between sites, shared or separate main numbers.
Shared offices, separate billing
Two businesses under one roof sharing a front desk, each with its own numbers and its own bill.
A direct number per person
Each person reachable on their own number, ringing their desk, their mobile app or both.
Different hours at each location
Every location keeps its own hours, holidays and after-hours route, on one system.

The network under the phones

Calls only sound as good as the network under them, so we run that too.

Other providers send you to your internet company. We are the network.

Network

Choppy calls, and a switch nobody suspected.

Situation
A client’s calls kept breaking up. Each of their other providers said its side was fine.
What we found
The phones’ own call diagnostics pointed to the PoE switch in the equipment closet, which was producing collisions in its managed configuration.
What we fitted
We corrected the switch configuration and the calls cleared. The phones and the network they ride on are now run by one firm.
Read more

What we document

Written down, so it never depends on memory.

Every voice client gets a system record we keep current. Your design stays on file, so a new hire, a new location or a move is a change to the file, not a rebuild. If you ever leave, it goes with you.

Numbers
Every number you own, where it rings, and which carrier it was ported from.
Call flow
A written map of what happens when someone calls, during hours, after hours and on holidays.
Phones
Each device by model, MAC address, user, location and key layout.
Users
Extensions, voicemail boxes, apps issued, and who has recording or admin access.
AI
The script your AI receptionist answers from, who it transfers to and who gets the message.

Questions

Before you switch.

Do we have to change how we work?
No. We build the call flow around how you answer the phone today, then tighten it where it leaks calls.
Will we have to use a portal?
No. Every change goes through us, by a call or an email in plain English. The apps for your phone and computer are there for making and taking calls, not for configuring the system.
How long does switching take, and what do we do?
One walk-through and one approval. We handle the porting paperwork with you, build and test everything, and cut over after you close.
Can we keep our phone numbers?
In almost every case, yes. We port them from your current carrier and cut over after you close.
Can we keep our desk phones?
Often, yes. We prefer Yealink and build those for each person, but we can provision most standard SIP desk phones. We check yours at the walk-through and tell you what can stay.
What about video meetings and team chat?
Keep Microsoft Teams or Google Meet. We manage those accounts under the same agreement, and the front desk stays on a phone system built for it.
What if our internet goes down?
Calls fail over to cell phones, the mobile app or another location automatically, by rules we set with you up front.
Ask us directly: (631) 446-2600
Switching to SLINC, step by step Keeping Microsoft Teams

Under the same agreement

02 AI Receptionist Built in-house on the newest realtime voice AI. It answers in your business name, looks things up live, and announces urgent callers to the right person before connecting them. 03 Network The firewall, switches and Wi-Fi fitted to your building and set up for voice first, then watched after installation. 04 IT Management Computers, accounts, backups and the equipment room, set up around your people and kept documented. 05 Websites A fast site built so Google, ChatGPT and the other AI assistants can read it, recommend it and send you the customer. Hosted and kept current. 06 Cameras Security cameras on Ubiquiti UniFi Protect, running on the same network we manage, with footage you can find in seconds.
— One agreement, one number Every service above runs under the same monthly agreement, with one number to call when anything changes. How we work

Start with a walk-through

Let’s map how your calls flow.

We walk each location, map who answers what and when, and hand you a written call-flow design before anything is ordered.

Book a walk-through Call (631) 446-2600

Hear our AI receptionist: (631) 237-9590