Industries · Multi-location offices
One standard underneath. Each location fitted on top.
Every site runs on the same documented network and phone platform, and every site gets its own hours, greeting, routing and AI receptionist script, because no two locations answer the phone the same way.
How we fit it
How we fit it for a group.
The standard keeps every site supportable. The fitting keeps every site answering the way it actually works.
- 01
Walk each location
Who answers at each site, its hours and holidays, where overflow should go, and which calls belong to another location.
- 02
Write the standard
One written design for the network, the phones and the dialing plan that every location runs on, kept on file.
- 03
Fit each site on top
Hours, greeting, routes and overflow set per location, and an AI receptionist script in that location’s name.
- 04
Cut over one site at a time
Each location built to the standard, every route walked and every seat test-called, after hours.
What goes wrong
Every location set up by someone different.
Growth usually happens one site at a time, and each site ends up with its own phone vendor, its own router and its own way of doing things.
- Phones
- Each location bought its own system, so sending a caller to another office means hanging up and dialing a full number.
- Numbers
- Numbers sit with one location, a landlord, or a vendor. When that site changes hands, the customers who call it can go too.
- Network
- Every site has a different router, installed by a different person, with a password nobody has written down.
- Computers
- No standard for workstations or accounts, so each location is supported differently, or not at all.
What we manage
Every site on the same footing, each one its own.
- 01
Extension dialing between locations
Call or transfer between offices with three or four digit extensions, the same as down the hall.
- 02
A shared company directory
Every phone at every location can look up and dial anyone in the company.
- 03
A greeting and hours per location
Each location gets its own auto attendant, hours and routing, so callers reach the site they meant to call.
- 04
An AI receptionist per location
It answers in that location’s name with its own hours and directions, and connects callers to the right site.
- 05
Numbers held by the business
Numbers are controlled at the company account. When a location changes operators, phones are re-provisioned and the numbers stay.
- 06
Familiar phones at every site
The same parking and speed-dial layout everywhere, with each location’s keys reflecting who works there. Staff move between sites without relearning the phones.
- 07
One network standard
The same firewall, switching and Wi-Fi setup at each site, documented, so any location can be supported the same way.
- 08
Billing split by location
One agreement and one provider, with billing split per location when two sites, or two businesses under one roof, need their own invoice.
A typical setup
What a group usually runs on.
Illustrative. Every office is scoped at the walk-through. Nothing is installed that the business does not need.
- Dialing
- Three or four digit extensions between every location
- Directory
- Shared company directory on every phone
- Routing
- Auto attendant, hours, holidays and overflow per location
- AI receptionist
- A script per location, in that location’s name, with its own hours and directions
- Numbers
- Held at the business account; re-provisioned when an operator changes
- Phones
- The same parking and speed-dial layout at every site; BLF keys for who works there
- Network
- The same firewall, switch and Wi-Fi standard at every site, documented
- Reporting
- Call activity by location from one account
- Billing
- One agreement; split by location when the accounting needs it
- Openings
- New locations built to the standard and cut over after hours
Services involved
Start with a walk-through
Start with one location, or all of them.
We document what each site has today and write the standard every location will run on, with each site fitted on top. Then you decide how fast to roll it out.