Industries ยท Multi-location offices
One system, and one standard, at every location.
Franchises, groups and offices with more than one site need every location to work the same way: the same phone layout, the same network, and one provider accountable for all of it.
What goes wrong
Every location set up by someone different.
Growth usually happens one site at a time, and each site ends up with its own phone vendor, its own router and its own way of doing things.
- Phones
- Each location bought its own system, so sending a caller to another office means hanging up and dialing a full number.
- Numbers
- Numbers sit with the franchisee or the building. When a location changes hands, the customers who call it can go too.
- Network
- Every site has a different router, installed by a different person, with a password nobody has written down.
- Computers
- No standard for workstations or accounts, so each location is supported differently, or not at all.
What we manage
Every site on the same footing.
- 01
Extension dialing between locations
Call or transfer between offices with three or four digit extensions. The caller never hears a new ring.
- 02
A shared company directory
Every phone at every location can look up and dial anyone in the company.
- 03
A greeting and hours per location
Each location gets its own auto attendant, hours and routing, so callers reach the site they meant to call.
- 04
Numbers held by the business
Numbers are controlled at the company account. When a location changes operators, phones are re-provisioned and the numbers stay.
- 05
The same phone layout everywhere
Same BLF keys, parking and speed dials at every site. Staff move between locations without relearning the phones.
- 06
One network standard
The same firewall, switching and Wi-Fi setup at each site, documented, so any location can be supported the same way.
- 07
Billing split by location
One agreement and one provider, with billing split per location or per franchisee when the accounting needs it.
-
Changes to any of it go through one number and one agreement.
How we work
A typical setup
What a group usually runs on.
Illustrative. Every office is scoped at the assessment, and nothing is installed that the business does not need.
- Dialing
- Three or four digit extensions between every location
- Directory
- Shared company directory on every phone
- Routing
- Auto attendant, hours and holiday schedule per location
- Numbers
- Held at the business account; re-provisioned when an operator changes
- Phones
- The same BLF, parking and speed dial layout at every site
- Network
- The same firewall, switch and Wi-Fi standard at every site, documented
- Reporting
- Call activity by location from one account
- Billing
- One agreement; split by location or franchisee when needed
- Openings
- New locations built to the standard and cut over after hours
Services involved
Start with an assessment
Start with one location, or all of them.
We document what each site has today and write the standard every location will run on. Then you decide how fast to roll it out.