How we work
We fit the system to the way you work.
No signup form, no box of phones, no portal to learn. We walk the office, map how calls and work actually flow at each location, design it in writing, build and test it, then run it under one monthly agreement.
The method
How we fit it
Five steps. You do one walk-through and approve one design; we do the rest.
- 01
Walk-through
We
We walk each location and learn how calls and work actually move: who answers what, the hours and holidays, what counts as urgent, and what happens when nobody can pick up.
What you do
Show us around and answer our questions.
- 02
Design
We
A written call-flow map, the hours and holiday schedule, the key layout for every desk, the AI receptionist’s script in your name, and the network the calls ride on.
What you do
Read it and approve it before anything is ordered.
- 03
Build
We
Phones configured and labeled for each person, the AI receptionist built into the call flow and tested on a test line, the network prepared for voice. Built to our written standard and checked before handover.
What you do
Nothing.
- 04
Cutover
We
After you close. Numbers ported, every route walked, every seat test-called. By the time the phones are plugged in, it already works the way you do.
What you do
Come in to phones that already work.
- 05
Run
We
One monthly agreement. Changes by a call or an email in plain English; we make them and confirm back. New AI capabilities brought to you as they are ready. Your design stays on file.
What you do
Tell us what changed.
Not your job
What you will never be asked to do.
Other providers hand this to you as onboarding. With us it is the work we are paid for.
We fit the phone system to you. You don’t change how you work to fit ours.
-
Log into a portal to build your own IVRWe do it -
Pick a template for your call flowWe do it -
Set up phones out of a boxWe do it -
Record your own greetings by dialing into a voice portalWe do it -
Troubleshoot your network with a phone company that doesn’t own itWe do it
The written design
Your design stays on file.
Everything we fit is written down and kept current, so a new hire, a new location or a move is a change to the file, not a rebuild. The record belongs to you.
- Equipment inventory with model, serial, location and warranty
- Network map: internet circuit, firewall, switches, access points, VLANs
- Phone system: numbers, extensions, call flows, hunt groups, key layouts
- Accounts: email tenant, domain registrar, DNS, admin logins held securely
- Workstations and printers: who uses what, and how it is backed up
- Vendor contacts, account numbers and contract dates
No portal homework
You shouldn’t have to learn a phone system to run one.
“Plenty of technical people don’t want to build their own IVR in a portal. Your front desk shouldn’t have to.”
So we don’t ask you to. Tell us what changed, by a call or an email in plain English, and we make it and confirm it back.
What a change request looks like
- Change extension 104 to Maria.
- Close at 2 on Christmas Eve.
- Send after-hours tow calls to the new driver.
- Add the new hire to the front-desk keys.
By a call or an email. We make it and confirm it back.
The monthly agreement
What the monthly agreement covers.
The agreement covers the services you have with us. The detail is written into your agreement; this is what it generally includes.
Day-to-day requests
New users, departed staff, extension and call-flow changes, password resets, printer and email problems.
Monitoring
We watch the equipment we manage for outages and faults.
Vendor calls
We deal with the internet provider, the carrier, the software vendor and the domain registrar on your behalf.
Documentation
Your design and site record are kept current as things change. They belong to you, and you can ask for them at any time.
Planning
A regular look at what is ageing, what is out of support and what should be budgeted for next.
Website care
For websites under management: hosting, security certificates, the domain and content changes on request.
Always on the newest AI
New AI as it matures
When a better voice model or a new capability is ready, we bring it to you, tested before it answers your phone.
After hours
The disruptive work happens after you close.
Cutovers, equipment room clean-ups, phone changeovers and moves are scheduled for nights and weekends, for clients under management. You open in the morning to a system that already works.
- Before
- A written plan: what changes, the order of work, and how we roll back.
- After
- A check-in call the next morning, and the design on file updated.
- Your main line
- For clients who choose it, the AI receptionist answers after hours in your business name, takes messages and warm-transfers the calls that can’t wait.
Reaching us
Ask the way you would ask a colleague.
For requests that can wait for the next business day, and anything you want in writing.
Plain-language changes
In plain English
A call or an email: “Change extension 104 to Maria.” No tickets, no portal login.
How agreements are priced
Priced by the month. Never by the ticket.
We are rarely the lowest bid. What the monthly agreement buys is a firm that picks up, already knows your setup, and answers for the result.
Monthly, scoped to you
Your agreement is priced by the seats, sites and services we run. It is quoted after the walk-through, once we know what is actually there.
In writing first
You see the written design and the monthly number before anything is ordered.
No hourly billing
For clients under management, requests covered by the agreement are not metered. Nobody should hesitate to call because a clock is running.
Websites: see it first
We show you a concept of the new site before you commit. A site we build and manage then carries a monthly hosting-and-care fee rather than a large up-front invoice.
Hardware, plainly
Phones, switches and access points are billed at purchase, or folded into the monthly agreement if you prefer.
Start with a walk-through
Let’s walk your office.
We map how your calls actually flow, plus the network, computers and accounts, and hand you a written design of what we would build and run. Then you decide.