Franchise phone systems
Every location answers the brand way. Headquarters sees all of it.
One phone system across every location, with the numbers held by the brand, the greeting and script set once, every call visible from headquarters, and a firm that catches a location’s problems before your customers do. Cameras with foot-traffic heatmaps on the same agreement.
Headquarters view
Every location, one board.
Answered, missed, answer speed, after-hours calls taken by the AI receptionist, and phones online, per location. When a site slips, it is flagged and we are already on the phone with the manager.
| Location | Answered | Missed | Answer in | After hrs → AI | Phones up |
|---|---|---|---|---|---|
| 01 Bay Shore | 96% | 4% | 0:08 | 12 | 6 / 6 |
| 02 Patchogue | 94% | 6% | 0:11 | 9 | 5 / 5 |
| 03 Huntington | 97% | 3% | 0:07 | 15 | 7 / 7 |
| 04 Riverhead | 69% | 31% | 0:34 | 4 | 3 / 5 |
| Missed calls up, 2 phones offline since 08:52. We called the manager at 09:14. | |||||
| 05 Garden City | 95% | 5% | 0:09 | 11 | 6 / 6 |
| 06 Massapequa | 93% | 7% | 0:12 | 8 | 4 / 4 |
Example numbers. The board is built from your call records and phone status, per location, and emailed weekly.
What headquarters has today
Twelve locations. Nine phone systems.
Franchises grow one operator at a time, and every operator buys their own phones. The brand ends up with no numbers, no visibility and no standard.
- Vendors
- Every franchisee picked their own phone company. Twelve locations, nine systems, and nobody at headquarters can see any of them.
- Numbers
- The number on the sign belongs to whichever operator signed the contract. When they leave, the customers who call that number can leave with them.
- Visibility
- A location stops answering on a Tuesday morning. Headquarters finds out from the one-star review on Friday.
- The brand
- Each site greets callers its own way, puts them on hold its own way and sends after-hours calls to a full voicemail box. The brand standard ends at the sign.
- Openings
- A new location means weeks of back and forth with a phone vendor who has never seen the other locations.
What the brand gets
One system. Owned, seen and run from the top.
Built on a hosted platform we provision ourselves, so every location runs the same way and headquarters sees every one of them.
- 01
One system across every location
Every site runs on the same platform, built to one written standard: the greeting, the hold music, the hours logic, the key layout on every desk. Staff who move between locations pick up a phone that already works the way they know.
- 02
Phone numbers the brand owns
Every local number is held at the brand account, not by the operator and not by a vendor. When a location changes hands, the phones are re-provisioned overnight and the number keeps ringing.
- 03
Visibility across locations
Headquarters sees every location on one board: answered, missed, how fast calls are picked up, how many went to the AI after hours, and which phones are online. Not per vendor, per location.
- 04
Transfers between locations
Three-digit dialing between every site. The wrong location answers? Warm-transfer the caller to the right one, with the caller ID intact, the same as transferring down the hall.
- 05
Call compliance for the brand
The greeting, the script and the after-hours path are the brand’s, built once and applied everywhere. Calls are recorded. Headquarters can hear how any location answers, and the standard is written down.
- 06
Issues caught early
A location’s missed-call rate jumps, phones drop offline, a line rings too long. We see it the same morning, call the location, and fix it, before headquarters hears about it from a customer.
- 07
Managed reporting
A weekly report per location to the operator and a brand-wide report to headquarters, built by us from the call records. No portal, no exports, no spreadsheet homework.
- 08
Automations
Holiday hours pushed to every location at once. After-hours calls to the AI receptionist in that location’s name. A new location built from the brand template. Alerts when a site stops answering.
Cameras with heatmaps
See where customers actually go, in every location.
Security cameras on the network we already run, with analytics that count people and map where they stand. Headquarters compares locations side by side: the endcap that works, the line that runs too long, the store that gets traffic and does not convert.
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Foot-traffic heatmaps
See where customers walk, stop and queue in each location. Compare the same promo endcap across twelve sites and know which layout works.
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People counts against sales
How many walked in, how many bought, by hour and by location. The conversion rate of a store, not just its revenue.
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Queue watching
How long the line at the registers ran over three people, and when. Staffing decisions from footage, not guesses.
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One camera standard
The same camera positions, retention and access rules at every site, on the same network we run for the phones. Footage stays on a recorder the location owns.
- Visitors
- 212
- Avg time in store
- 6m 40s
- Queue over 3 people
- 14 min
- Busiest
- 12:20
- Cold zone
- Back left
Example figures. No faces, no identities: the cameras count people and where they stand.
How a rollout runs
Pilot one. Then one site a night.
Nothing is ripped out across the brand at once. The first location proves the standard; the rest follow after hours, on a schedule you set.
- 01
Pilot one location
We walk one site, write the brand standard with you, build it and cut it over after hours. Headquarters sees the first board the next week.
- 02
Write the template
Greeting, hours logic, routing, AI script, key layout, network, camera positions and reporting, as one written document the brand owns.
- 03
Roll out, one site a night
Each location built to the template, fitted to its own hours and people, and cut over after close. Numbers move with the location open the next morning.
- 04
Open new locations from the template
A new franchisee gets phones, numbers, AI receptionist, network and cameras built before the doors open, in days.
Who controls what
The brand sets the standard. The operator runs the day.
| Headquarters | The location | |
|---|---|---|
| Numbers | Owned and held at the brand account | Published and used by the location |
| Greeting and script | Written once as the brand standard | Local hours, directions and names |
| Routing | The pattern every site follows | Who rings, in what order, at that site |
| After hours | AI receptionist in the brand’s voice | Its own hours, holidays and callbacks |
| Reporting | Every location on one board, weekly | Its own weekly report |
| Billing | One agreement, or one per operator | Its own invoice when it pays its own way |
Questions
Franchise phone systems, answered.
- Our franchisees own their locations. Who pays?
- Either way works. Headquarters can hold one agreement for every location, or each operator can be billed for its own site under the brand standard. The system is the same; the invoice goes where you say.
- Who owns the phone numbers?
- The brand does. Every number is held at the brand account. An operator uses it while they run the location; when they leave, the number stays with the location and the phones are re-provisioned for the next operator.
- Can we move locations over one at a time?
- That is how we do it. One pilot location first, then the rest one site a night, each cut over after close. Locations still on their old systems keep working until their turn.
- What does headquarters see, and what does the operator control?
- Headquarters sees every location’s answered and missed calls, answer speed, after-hours calls and phones online, and can hear recordings. The operator controls who rings at their site, their hours and their names. Both get a weekly report.
- Do the heatmaps identify people?
- No. The cameras count people and where they stand. No faces, no identities, no matching. Footage is kept on a recorder at the location, with access written down.
- How fast can a new location open?
- Once the brand template exists, a new site is built from it: phones labeled, numbers assigned, the AI receptionist scripted in that location’s name, network and cameras planned. Days, not weeks, and the phones work before the doors open.
Start with a walk-through
Bring us one location.
We walk it, write the brand standard, build it and cut it over after hours. Headquarters sees the first board the following week. Then you decide how fast the rest follow.