04 — IT Management
IT set up around your people, not a ticket queue.
We learn who uses what, which software the business runs on and what each location needs, then set every machine and account up the same careful way. Requests come to us in plain language; you never file a ticket or log into a portal.
What we run
The everyday technology the business runs on.
Computers
- Workstation setup
- New computers set up with the accounts, printers and software the job needs, ready on the first day.
- Updates and clean-ups
- Operating system and application updates kept current; slow, cluttered machines cleaned up or retired.
- Printers and scanners
- Installed, shared, and working from every desk that needs them.
Accounts and data
- Microsoft 365 and Google Workspace
- Mailboxes, licenses, shared calendars and file permissions administered for you.
- Onboarding and offboarding
- One request, everything ready: their computer, accounts, phone extension, the key on the front-desk phone, and the AI receptionist’s directory updated. Departing staff lose access the same day.
- Backups
- Business files and mail backed up, with restores tested so a backup is not just a hope.
The equipment room
- Clean-ups
- The closet with the tangle of cables and unlabeled boxes, taken apart and put back properly, after hours.
- Labeling
- Every cable, port and device labeled to match the written record.
- Power and placement
- Battery backup for the equipment that keeps the phones and internet up, and a layout that can be serviced.
After hours
Clean-ups and changeovers happen while the office is closed.
Equipment room clean-ups, workstation replacements and migrations are scheduled for nights and weekends, built to our written standard and checked before handover. Staff come in the next morning, log in, and get to work.
- Equipment room and cabling clean-ups
- Workstation replacements and migrations
- Email and file moves between platforms
- New-hire setups ready for the first morning
On day one
We start by writing everything down.
The walk-through produces a list of every computer, account, license and backup, who uses it and what state it is in. That list becomes the record we run against. It stays on file, and it is yours.
Questions
IT, answered.
- Do we have to replace our computers?
- No. We take stock of every machine at the walk-through, keep what is sound and set it up the same careful way as the rest. Anything past its useful life is named in writing, with the reason, and you decide when.
- Can you work with our current software vendor?
- Yes. We deal with them on your behalf: installs, updates, licensing questions and the support call when something breaks.
- How do we ask for help?
- Call or email, in plain language. No portal, no ticket form. We make the change and confirm back.
Under the same agreement
Start with a walk-through
Let’s walk your office.
We map how your calls actually flow, plus the network, computers and accounts, and hand you a written design of what we would build and run. Then you decide.