(631) 446-2600

Industries · Auto body and repair shops

The counter, the bays and the tow line, each answered the right way.

Customers call while the writer is with someone, the bays are loud, and tow requests come in after you close. We map how your shop actually answers, then build the phones, the after-hours AI and the network around it.

Book a walk-through Hear our AI receptionist: (631) 237-9590

How we fit it

How we fit it for a shop.

No two shops split the counter, the bays and the tow calls the same way. We write down how yours does, then build to it.

The full process
  1. 01

    Map the counter, the bays and after hours

    Who answers at the counter, who can be reached in the bays, which calls can wait, and what has to happen when a tow request comes in at night.

  2. 02

    Route the counter and the bays

    The counter phone keyed to the bays and the office, and calls ringing where the work is, so nobody runs across the shop to answer.

  3. 03

    Script the after-hours AI

    An AI receptionist in the shop’s name, scripted with you: what counts as urgent, what a complete message looks like, and who takes the tows.

  4. 04

    Test every path before go-live

    Every route walked and every phone test-called, and the tow transfer tested end to end, before the shop’s calls go to it.

What goes wrong

The phone rings while everyone is busy.

A shop runs on the phone, but the people who answer it are writing estimates, working in the bays or gone for the night.

Phones
Calls ring out while the counter is busy with a customer, and nobody in the bays can hear the phone over the work.
After hours
Tow requests and accident calls land in voicemail, and the job goes to whoever picked up first.
Network
Wi-Fi that dies in the bays, and the estimating software sharing one connection with everything else in the building.
Computers
Shared logins at the counter, and no record of who has access to what.

What we manage

Every call goes where the work is.

  • 01

    Tow requests, connected after hours

    It calls the tow company, tells them who is waiting and where, and connects only when they accept. The owner gets a text with the recording a tap away.

  • 02

    An AI receptionist in the shop’s name

    It answers after hours from a script we write with you, takes complete messages, and texts and emails them to you as the call ends.

  • 03

    Phones where the work happens

    A counter phone keyed to the bays and the office, and phones that ring where the work is, not only at an empty desk.

  • 04

    Wi-Fi that reaches the bays

    Access points placed for the bays, the counter and the office, with the estimating computers on their own network.

  • 05

    Every call recorded and transcribed

    Recorded in both directions and transcribed, so you can check what a caller said about the car, the location or the claim.

  • Changes to any of it are a call or an email in plain English, under one agreement.

    How we work

From our work

An auto body shop on Long Island. This line is live: tow requests that used to wait for morning now reach the tow company the same night.

Auto body

After-hours tow requests, connected.

Situation
An auto body shop’s after-hours calls went to voicemail, including tow requests that could not wait until morning.
What we found
The urgent after-hours call was always the same: a tow. Everything else could wait for a message.
What we fitted
Its AI receptionist answers in the shop’s name after hours, warm-transfers tow requests to the tow company, and texts the owner a summary with the recording a tap away.

A typical setup

What a shop usually runs on.

Illustrative. Every office is scoped at the walk-through. Nothing is installed that the business does not need.

Phones
A desk phone at the counter keyed to the bays and the office; phones that ring in the bays
Numbers
Main number answered at the counter during business hours, with overflow to the bays and the office
After hours
AI receptionist; tow requests warm-transferred to the tow company
Network
Business firewall; Wi-Fi covering the bays; estimating computers on their own network
Computers
Counter and office workstations managed, updated and backed up, with separate logins

Services involved

VoiceAI ReceptionistNetworkIT ManagementCameras

Questions

Questions shops ask us.

Can the AI tell a tow request from a routine call?
Yes. We script what counts as urgent with you at the walk-through, so tow requests and accident calls are handled one way and everything else gets a complete message for the morning.
Who gets the tow transfer?
Whoever you choose: your tow company, a driver or yourself. When that changes, call or email us and we change it.
What if the tow company doesn’t pick up?
The AI takes a complete message, who is calling, where the car is and a callback number, and texts it to you as the call ends.
Ask us directly: (631) 446-2600

Start with a walk-through

Let’s walk the shop.

We map the counter, the bays, the after-hours calls and the network, and hand you a written design of what we would build and run. Then you decide.

Book a walk-through Call (631) 446-2600

Hear our AI receptionist: (631) 237-9590