Industries ยท Restaurants
The dinner rush is no time to troubleshoot.
Restaurants need phones that ring where staff can hear them, Wi-Fi that holds up for the POS and the dining room at once, and every change made after close.
What goes wrong
Everything fails at seven on a Friday.
A restaurant runs its phones, POS, handhelds, kitchen printers and guest Wi-Fi on the same few boxes in the office. They are usually fine until the room is full.
- Phones
- Takeout calls ring out at the host stand during the rush, and nobody in the kitchen can hear the phone.
- Network
- POS terminals, handhelds, kitchen printers and guest Wi-Fi compete for one access point that does not reach the patio.
- Computers
- The office PC holds the schedule, the payroll export and every vendor login, and none of it is backed up.
- Website
- The menu and hours are out of date, and nobody is sure who has the login.
What we manage
Service-ready phones and Wi-Fi, managed.
- 01
Phones where staff actually are
A desk phone at the host stand and loud ringers or rugged handsets in the kitchen, configured before they arrive.
- 02
Auto attendant
Press one for hours and directions, two for takeout, three for a manager. Staff answer the calls that need a person.
- 03
Open, closed and holiday schedules
After close, callers hear the hours and where to order online. Holiday schedules are set before the holiday.
- 04
Wi-Fi designed for a full room
Access points placed for the dining room, bar, patio and kitchen, with guest Wi-Fi kept off the POS network.
- 05
The office computer
Workstation updates, backups and the vendor accounts that run the business, documented in one place.
- 06
Work done after close
Changes, cutovers and equipment room clean-ups happen after the last table, never during service.
- 07
Menu and hours kept current
Menu, hours and online ordering links updated on the website on request.
-
Changes to any of it go through one number and one agreement.
How we work
A typical setup
What a restaurant usually runs on.
Illustrative. Every office is scoped at the assessment, and nothing is installed that the business does not need.
- Phones
- Desk phone at the host stand; loud ringer or rugged handset in the kitchen; a phone in the office
- Numbers
- Main number on an auto attendant; open, closed and holiday schedules
- Mobile
- Managers call from the restaurant number on their own phones
- Network
- Business firewall with voice QoS; separate networks for POS, staff and guests
- Wi-Fi
- Access points covering the dining room, bar, patio and kitchen
- Computers
- Office workstation managed, updated and backed up
- Website
- Menu, hours and ordering links updated on request
Services involved
Start with an assessment
Start with a walk-through after close.
We map the phones, the Wi-Fi coverage and the equipment in the office, and give you a written picture of what you have and what we would change. Then you decide.