Features
Enterprise-grade phone system features, configured and managed for your business. No IT department required.
Calling
Auto Attendant
Professional automated greetings with multi-level menu routing.
Call Queues
Route incoming calls to available agents with hold music and position announcements.
Ring Groups
Ring multiple phones simultaneously or in sequence until someone answers.
Call Parking
Park calls on shared slots so any phone in the office can pick them up.
Call Transfer
Blind or attended transfers between extensions and external numbers.
Call Recording
Record calls on-demand or automatically for training and compliance.
Conference Bridges
Multi-party conference calls with dedicated dial-in numbers.
DID per User
Direct inward dialing numbers for every user — no shared lines.
E911 Support
Enhanced 911 with location-aware routing for every phone location.
Mobility & Apps
ReachUC Mobile App
Full PBX features on your iOS or Android device using your business number.
ReachUC Desktop App
Softphone for Windows and macOS with call control, presence, and chat.
WebPhone
Make and receive calls directly from your web browser — no software to install.
SMS / Text Messaging
Send and receive business text messages from your main business number.
Push Notifications
Never miss a call with instant push notifications on mobile devices.
Voicemail & Messaging
Voicemail to Email
Audio recordings delivered directly to your inbox as attachments.
Visual Voicemail
Browse, play, and manage voicemails from the portal or mobile app.
Fax to Email
Receive faxes as PDF attachments — send faxes from the app or portal.
Team Chat
Internal messaging between team members within the ReachUC apps.
Phone Configuration
BLF Keys
Busy Lamp Field keys show real-time availability of colleagues at a glance.
Parking Keys
Dedicated keys to park and retrieve calls from specific parking slots.
Speed Dial Keys
One-touch dialing for frequently called numbers and extensions.
Paging Groups
Broadcast announcements to groups of phones simultaneously.
Hot Desking
Log into any phone with your extension — perfect for shared workspaces.
Management & Analytics
Call Analytics
Detailed reporting on call volume, duration, and patterns.
PBX Presence
See who is available, on a call, or away in real-time.
Contact Management
Shared company directory accessible from any phone or app.
Time-Based Routing
Route calls differently based on business hours, holidays, and schedules.
Music on Hold
Custom hold music and messaging for a professional caller experience.
Integrations
Microsoft Teams
Connect your PBX to Teams for a unified communication experience.
Google Chrome Extension
Click-to-call directly from your browser on any phone number.
Microsoft Outlook
Integration with Outlook for presence and click-to-call.
Web Conferencing
Built-in video conferencing through ReachUC.
Need something specific?
We build custom configurations for unique business situations. Tell us what you need.
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