Industries · Retail
The phone rings on the floor. Someone should answer it.
Shops need phones that ring wherever staff are standing, a network that keeps the card terminals and the calls apart, and an AI receptionist that answers in the shop’s name after you lock the door. We fit all of it to how your shop runs.
How we fit it
How we fit it for a shop.
Every shop has its own floor, its own hours and its own busy season. We build the system around yours.
- 01
Walk the floor
Where staff stand, where the phone should ring, what is plugged into the router, and how the hours change through the year.
- 02
Route the floor and the back
A ring group across the counter, the floor and the back office, with seasonal and holiday hours set before they are needed.
- 03
Script the after-hours AI
Your hours, directions and holiday schedule, in the shop’s name, with the message sent to the owner as the call ends.
- 04
Separate the network
Card terminals, cameras, staff devices and guest Wi-Fi on their own networks, built and tested before cutover.
What goes wrong
One router, a lot plugged in.
A typical shop has card terminals, cameras, a register PC, guest Wi-Fi and the phones, usually on one consumer router that someone set up years ago.
- Phones
- The only phone is behind the counter, so calls ring out or go to voicemail during business hours while staff are on the floor.
- After hours
- Customers calling after close hear a full voicemail box, or nothing at all, and call the next shop.
- Network
- Card terminals, cameras, staff devices and guest Wi-Fi all share one network, and nobody has the router password.
- Computers
- The back-office PC runs the register software and the email, and no one knows when it was last backed up.
- Website
- Holiday hours on the site are last year’s, and the login belongs to someone who no longer works there.
What we manage
The shop’s phones and network, handled.
- 01
Ring groups for the floor
When the phone rings, every phone in the shop rings. Whoever is free picks it up, and sales calls stop going to voicemail.
- 02
Greeting and hours
A professional greeting for hours, directions and sales, with holiday and seasonal schedules set before they are needed.
- 03
Calls answered after close
The AI receptionist answers in the shop’s name with your hours, directions and holiday schedule, takes the message, and texts it to the owner.
- 04
The shop number on the owner’s mobile
Owners and managers call from the business number on their own phone, without giving out a personal cell.
- 05
Networks kept apart
Payments, cameras, staff devices and guest Wi-Fi on separate networks behind a business firewall, documented.
- 06
Cameras on the same network
Security cameras on the network we already run, with footage you can find in seconds from your phone.
Cameras - 07
The back-office computer
The register PC and email kept updated and backed up, so a failed drive is an inconvenience and not a lost week.
- 08
Hours and details kept current
Holiday hours, new products and contact details updated on the website on request.
A typical setup
What a shop usually runs on.
Illustrative. Every office is scoped at the walk-through. Nothing is installed that the business does not need.
- Phones
- Desk phone at the counter; cordless handsets on the floor and in the back office
- Numbers
- Main number with a greeting for hours, directions and sales
- Call handling
- Ring group across the floor, counter and office; custom hold message; optional call recording
- After hours
- AI receptionist in the shop’s name; summary texted to the owner
- Network
- Business firewall; separate networks for payments, cameras, staff and guest Wi-Fi
- Cameras
- Cameras and a local recorder on the managed network; playback on your phone
- Computers
- Back-office workstation managed, updated and backed up
- Website
- Hours, location and contact details kept current
Services involved
Start with a walk-through
Let’s walk the shop.
We map the phones, the router, the terminals, the cameras and the back-office computer, and hand you a written design of what we would build and run. Then you decide.