| Advertised price | $19.95, $24.95 or $29.95 per user per month, by plan, plus a one-time activation fee of $29.95. [1] | We don’t publish a price. We write one monthly agreement for your office after the walk-through. |
| What sits on top | Taxes and fees: “Applicable taxes and fees are not included” in the plan price, and the rates page lists them as “Varies by locale.” Extra phone numbers are $9.95 a month each. The AI add-on starts at $14.99 a month. [1] [2] [3] | One monthly agreement, written for your office after the walk-through. Ask to see every line of the written proposal before you sign. |
| Phones | Bought outright at $79.99 to $599.99, or rented on a 1-year or 3-year contract. The rental page lists a restocking fee of $39.99 to $399.99 per device, by model. [4] [5] [6] | Yealink desk phones configured for each person: keys, labels and sidecars, built and test-called before cutover. |
| Who builds the call flow | You do. Ooma sells it as “easy, DIY setup” and says you can “Deploy Ooma Office in about 15 minutes without technical expertise.” [7] [1] | We do, with you, per location: the routes, the hours and holidays, and what happens when nobody can pick up. In writing, approved by you. |
| Who fixes the network | You do. The terms read: “YOU MUST PROVIDE A RELIABLE AND UNINTERRUPTED NETWORK AND POWER CONNECTION TO YOUR EQUIPMENT AT YOUR OWN EXPENSE.” [8] | We do. The firewall, switches and Wi-Fi run under the same agreement, set up for voice first. |
| AI receptionist | A paid add-on. AI Answering Service starts at $14.99 per account per month with up to 40 minutes of call time; AI Receptionist is “Contact Sales for Pricing.” You set it up: “Add your greeting, business details, and FAQs.” [3] | Built in-house on the newest realtime voice models and written into your call flow. It answers in your business name from a script we write with you, and warm-transfers urgent callers only after the person says yes. |
| Contract and exit | Self-serve plans: “No Contract Necessary.” Fixed terms renew automatically unless you give written notice “at least ninety (90) days prior to the expiration”; ending early owes the charges through the end of the term. Up to $500 in liquidated damages for transferring your number “without Ooma’s consent.” [1] [9] [8] | Written into your agreement before you sign. Ask for a copy at the walk-through. |
| Changes after go-live | You, in the portal. Each user can “manage extension preferences” in the End User Portal, and the AI is managed “in the Ooma Office admin portal.” [1] [3] | A call or an email in plain English. We make the change and confirm it back. |