Auto body
After-hours tow requests, connected.
- Situation
- An auto body shop’s after-hours calls went to voicemail, including tow requests that could not wait until morning.
- What we found
- The urgent after-hours call was always the same: a tow. Everything else could wait for a message.
- What we fitted
- Its AI receptionist answers in the shop’s name after hours, warm-transfers tow requests to the tow company, and texts the owner a summary with the recording a tap away.