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Compare · Optimum
Optimum Business Hosted Voice is a phone line sold with your internet, set up per seat and managed in a portal. We fit the call flow, build the phones and the AI receptionist, and run the network on whichever circuit you choose.
Facts about Optimum Business checked in October 2026, from their published pages and public records; third-party estimates are labelled. Every claim links to its source.
Fit
Optimum
A business that wants its phones on the same company as its internet, and has someone on staff to manage the system in a portal.
SLINC
Businesses that want the system fitted to how they answer the phone, at each location, and one firm accountable for the phones and the network under them, on any circuit.
Side by side
| Topic | Optimum Business | SLINC |
|---|---|---|
| Advertised price | Business Hosted Voice: $24.95 per Basic Seat or $34.95 per Business Seat, per month. [1] | We don’t publish a price. We write one monthly agreement for your office after the walk-through. |
| What sits on top | “Installation Charge (wiring included) $60.00 per seat.” A $110.00 service call or missed appointment fee, and an $80.00 hourly service charge. [1] | One monthly agreement, written for your office after the walk-through. Ask to see every line of the written proposal before you sign. |
| Phones | Rented Grandstream desk phones at $4.00 to $6.00 a month each. A lost or unreturned phone is billed at $100.00 to $500.00, by model. [1] | Yealink desk phones configured for each person: keys, labels and sidecars, built and test-called before cutover. |
| Who builds the call flow | You do, in the portal: “Easily add and remove extensions or change call-routing rules with just a few clicks.” [2] | We do, with you, per location: the routes, the hours and holidays, and what happens when nobody can pick up. In writing, approved by you. |
| Who fixes the network | Optimum sells the internet line separately from Hosted Voice. Managed Wi-Fi is another Optimum product, Business Pro WiFi. [1] [3] | We do. The firewall, switches and Wi-Fi run under the same agreement, on whichever circuit you choose. |
| AI receptionist | The Hosted Voice page makes no AI receptionist claim. The rate card lists an “Additional Auto Attendant with Pilot Number” at $20.00, and a “Virtual Receptionist” at $14.95 on Optimum Business Voice. [2] [1] | Built in-house on the newest realtime voice models and written into your call flow. It answers in your business name from a script we write with you, and warm-transfers urgent callers only after the person says yes. |
| Contract and exit | A “60-day, money-back guarantee” for new installations, if service ends and all equipment is returned within 60 days of install. [2] | Written into your agreement before you sign. Ask for a copy at the walk-through. |
| Changes after go-live | You do: “managing your entire phone system from our convenient online portal.” [2] | A call or an email in plain English. We make the change and confirm it back. |
Optimum
Business Hosted Voice: $24.95 per Basic Seat or $34.95 per Business Seat, per month. [1]
SLINC
We don’t publish a price. We write one monthly agreement for your office after the walk-through.
Optimum
“Installation Charge (wiring included) $60.00 per seat.” A $110.00 service call or missed appointment fee, and an $80.00 hourly service charge. [1]
SLINC
One monthly agreement, written for your office after the walk-through. Ask to see every line of the written proposal before you sign.
Optimum
Rented Grandstream desk phones at $4.00 to $6.00 a month each. A lost or unreturned phone is billed at $100.00 to $500.00, by model. [1]
SLINC
Yealink desk phones configured for each person: keys, labels and sidecars, built and test-called before cutover.
Optimum
You do, in the portal: “Easily add and remove extensions or change call-routing rules with just a few clicks.” [2]
SLINC
We do, with you, per location: the routes, the hours and holidays, and what happens when nobody can pick up. In writing, approved by you.
Optimum
Optimum sells the internet line separately from Hosted Voice. Managed Wi-Fi is another Optimum product, Business Pro WiFi. [1] [3]
SLINC
We do. The firewall, switches and Wi-Fi run under the same agreement, on whichever circuit you choose.
Optimum
The Hosted Voice page makes no AI receptionist claim. The rate card lists an “Additional Auto Attendant with Pilot Number” at $20.00, and a “Virtual Receptionist” at $14.95 on Optimum Business Voice. [2] [1]
SLINC
Built in-house on the newest realtime voice models and written into your call flow. It answers in your business name from a script we write with you, and warm-transfers urgent callers only after the person says yes.
Optimum
A “60-day, money-back guarantee” for new installations, if service ends and all equipment is returned within 60 days of install. [2]
SLINC
Written into your agreement before you sign. Ask for a copy at the walk-through.
Optimum
You do: “managing your entire phone system from our convenient online portal.” [2]
SLINC
A call or an email in plain English. We make the change and confirm it back.
The setup
Optimum sells the line and a portal. Building the system on it is left to you.
The network
“Customer is solely responsible to notify system provider and to test and verify that systems are in good working order following Hosted Voice installation.”
If your internet is Optimum, your phones and your circuit can come from one company. We sit above whichever circuit wins and can run a second one for failover where it makes sense.
Network
Terms
What Optimum’s own terms and pricing pages say.
Fair is fair
Honest answers build trust, so here is where they win.
The other cable company
Spectrum Business Connect makes the same offer from the other direction: its devices “ship preconfigured and ready to use, so you can simply plug them in,” and “Installing physical equipment is optional.” [Spectrum Business Connect] The plug-in moment is where our work ends, not where it starts. By the time the phones are plugged in, we have reviewed the routes, the hours and the AI receptionist, on whichever circuit you run.
Switching
Your numbers come with you, and your Optimum internet can stay. We time the port around any Optimum agreement, list the rented phones to send back, and cut over after you close.
Questions
Other comparisons
Start with a walk-through
We walk the office, map how your calls actually flow, and hand you a written design to set beside anything you have been offered.
Optimum is a trademark of CSC Holdings, LLC. Spectrum is a trademark of Charter Communications, Inc. SLINC is not affiliated with either. Prices and terms were checked in October 2026 and change often; check the linked source. Spotted something out of date? Email support@slinc.co.