| Advertised price | “Up to 99 VoIP lines $20-$35/mo/line”: with a Fios bundle, $20 for the first line and $25 for each additional line; $35 a line without Fios. [1] | We don’t publish a price. We write one monthly agreement for your office after the walk-through. |
| What sits on top | “$99.99 activation and $200 installation fees apply.” “Additional charges apply for inside wiring and/or other installation services.” [1] | One monthly agreement, written for your office after the walk-through. Ask to see every line of the written proposal before you sign. |
| Phones | “Phone equipment purchase req’d, starting at $85.00.” And: “we do not allow customers to bring their own VoIP equipment.” [1] | Yealink desk phones configured for each person: keys, labels and sidecars, built and test-called before cutover. Standard SIP phones you already own can often stay. |
| Who builds the call flow | Your administrator, who “can set up call routing features, like an Auto attendant or Hunt Group, for the entire business.” [2] | We do, with you, per location: the routes, the hours and holidays, and what happens when nobody can pick up. In writing, approved by you. |
| Who fixes the network | Verizon provides the circuit. Business Digital Voice “requires an existing Internet connection of 5Mbps or higher.” [1] | We do. The firewall, switches and Wi-Fi run under the same agreement, on Fios or whichever circuit you choose. |
| AI receptionist | The phone feature is an “Auto Attendant: A virtual receptionist that helps customers self-select who they need to talk to.” The page makes no AI receptionist claim for Business Digital Voice. [1] | Built in-house on the newest realtime voice models and written into your call flow. It answers in your business name from a script we write with you, and warm-transfers urgent callers only after the person says yes. |
| Contract and exit | “2 year contract required.” Early termination: “35% of base monthly charges for unexpired term.” The term “automatically renews at then-current term rates unless canceled within 30 days prior to or 60 days after the term is renewed.” [1] | Written into your agreement before you sign. Ask for a copy at the walk-through. |
| Changes after go-live | You and your users, online: features are managed “through My Account for both your entire business and individual users,” and each user manages their own “through the My Phone site.” [1] | A call or an email in plain English. We make the change and confirm it back. |